1. WHERE: All products are housed and packaged in our home office in Eads, Tennessee. Orders will be packaged next business day once ordered. 

2. FREE SHIPPING: Orders over $150 receive free standard shipping. Standard Shipping can take 1-3 business days to be processed and shipped. 

3. WEEKENDS & HOLIDAYS: Saturday and Sunday are not business days. Products ordered online Saturday and Sunday will be packaged the next business day and ship out that following Monday. 

4. LOST PACKAGES: If package is lost, not received or sent to the wrong address, please fill a claim with the shipping company. Once claim has been filed with the carrier, additional information help can be provided by Shelby Jewel. Contact us by email: info@shelbyjewel.com

*Hats are automatically a $20 charge for shipping.