1. WHERE: All products are housed and packaged in our home store in Memphis, Tennessee. Orders will be packaged same day, once ordered.
2. FREE SHIPPING: Orders over $150 receive free standard shipping. Standard Shipping can take 1-3 business days to be processed and shipped.
3. WEEKENDS & HOLIDAYS: Saturday and Sunday are not business days. Products ordered online saturday and sunday will be packaged in store that day but will be shipped out that following Monday.
4. LOST PACKAGES: If package is lost, not received or sent to the wrong address, please fill a claim with the shipping company. Once claim has been filled with the carrier, additional information help can be provided by Shelby Jewel. Contact us by email or phone under "Contact Us"